LollipopEvent Rentals

Frequently Asked Questions

Answers about booking, delivery, setup, and pricing

Q1

Do you offer delivery for party rentals?

Yes. Price varies based on distance and whether delivery is to the garage or includes full event setup.

Q2

Where do I pick up my DIY items?

Pickup is available from our storage in Roseville, CA near the Fountains.

Q3

How long is the rental period?

Our standard rental period is 48 hours, giving you plenty of time to enjoy your event without feeling rushed.

Q4

Do I need power or special setup areas for rentals?

Some rentals require access to a standard electrical outlet while others can be run from an extension cord. For the best experience, please ensure:

  • The setup area is flat, stable, and easily accessible.
  • The area is protected from rain, excessive wind, and other weather conditions when applicable.

If you are unsure about the requirements, just ask. We're happy to help determine the best setup for your event.

Q5

Can I add extra rentals to a package?

Yes. Many customers add concessions, yard games, backdrops, or other extras to complete their setup. The sky is the limit.

Q6

Is a deposit required to reserve?

Reservation requirements can vary depending on rentals versus custom items. Reservation deposits are non-refundable and applied to the rental fee.

Security deposits are separate and protect rental equipment by helping ensure items are returned in the same condition they were received. The security deposit may be used to cover damages, missing items, cleaning, or late returns outside of the rental agreement.

We understand accidents happen. If an issue arises, please contact us as soon as possible so we can work with you to find a solution.

Q7

What happens if I need to cancel my order?

We understand that plans can change. If you need to cancel, please contact us as soon as possible. Because inventory and staffing are reserved specifically for your event, cancellations closer to the event date may be subject to partial or full forfeiture of payments already made.

We'll do our best to work with you and discuss any available options, including rescheduling when possible.

  • 30 days or more before the event: full refund minus full deposit.
  • 14-29 days before the event: 50% refund minus full deposit.
  • 0-13 days before the event: no refund.
  • Reschedules are allowed once, subject to availability.